Privacy Policy

This Privacy Policy explains how Ladbrook Home Improvements Ltd (“we”, “us”, “our”) collects, uses, and protects your personal information when you use our website or contact us for services.

We are committed to protecting your privacy and handling your data transparently and securely in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Ladbrook Home Improvements Ltd is a home improvement and construction company providing roofing, driveways, landscaping, building, and related services across the UK.

If you have any questions about this Privacy Policy or your data, you can contact us via the details provided on our website.

2. What Information We Collect

We may collect and process the following personal data:

• Name

• Address

• Telephone number

• Email address

• Property details relevant to quotations or works

• Any information you provide when contacting us

We do not collect sensitive personal data unless voluntarily provided and necessary for the service.

3. How We Collect Your Information

We collect information when you:

• Fill out a contact form

• Request a quotation

• Call, email, or message us

• Enter into a contract with us

• Use our website (via cookies – see section below)

4. How We Use Your Information

We use your personal data to:

• Respond to enquiries

• Provide quotations

• Carry out contracted services

• Process payments

• Maintain records for legal and accounting purposes

• Improve our services and website

We will only use your data where we have a lawful basis to do so, including:

• Performance of a contract

• Legal obligation

• Legitimate business interests

• Your consent (where required)

5. Data Sharing

We do not sell or rent your personal data.

We may share your information with:

• Suppliers or subcontractors where necessary to complete work

• Accountants or professional advisers

• Legal authorities if required by law

All third parties are required to respect the security of your personal data.

6. Data Storage & Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

Your data is stored securely and retained only for as long as necessary for legal, tax, and business purposes.

7. Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal data

• Request correction of inaccurate data

• Request erasure of your data

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time (where applicable)

To exercise any of these rights, please contact us.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

8. Cookies

Our website may use cookies to improve functionality and user experience.

Cookies may collect non-personal information such as:

• Browser type

• Device type

• Pages visited

• Time spent on the website

You can control or disable cookies through your browser settings.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.